Frequently Asked Questions

Find answers to common questions about our custom laser engraving services, materials, design process, and ordering options.

What file formats do you accept?

We work best with vector files like AI, EPS, and SVG. High-resolution images are also acceptable. If you're unsure about your file format, don't worry—we provide guidance and can help prepare your design for engraving.

What's the typical turnaround time?

We pride ourselves on fast turnaround times. Specific timing depends on project complexity and current workload. For exact timelines, call us at (817) 600-8662 or reach out via email.

How is pricing determined?

Pricing varies based on material, quantity, design complexity, and customization level. We offer competitive market rates—typical projects range from $15 to $50+ per item depending on scope. Contact us for a custom quote tailored to your project.

What materials can be engraved?

We engrave on wood, metal, acrylic, and coated materials. Each material has unique properties and visual effects—wood offers warmth, metal provides durability and premium feel, and acrylic creates modern transparency. We guide you toward the best choice for your project.

Are engraved cutting boards food-safe?

Yes, our engraved cutting boards are food-safe with proper care. We provide detailed care instructions with each order to ensure longevity and safety. The engraving process doesn't compromise the board's food preparation capability.

Can you help with design?

Absolutely. We offer design consultation and file preparation guidance. Whether you have a finished design or just an idea, our team helps refine it for optimal engraving results. We'll work with you to bring your vision to life.

Do you handle bulk orders?

Yes, we scale seamlessly from one-off personalized projects to large corporate orders. Whether you need 1 custom tumbler or 500 branded business cards, we have the capacity and expertise to deliver consistent quality at scale.

Do you offer local pickup and delivery?

Yes. We're based in Fort Worth and offer convenient local pickup for all orders. Delivery options are also available. Fast local service is one of our key advantages—get your custom engraved items quickly without long shipping delays.

Still have questions?

Our team is ready to help with custom quotes, design consultation, or any project details. Reach out directly.